You have successfully submitted your financial assistance form.

What happens next

When we receive your application, we may try and call by telephone. We believe having a conversation will help us get a better understanding of your situation so that we can provide the most suitable support for you. We’ll then carefully review your application and notify you of our decision as quickly as we can.

If it’s approved, we’ll contact you to let you know what we have agreed to and how that will impact your contract with us. If you agree, we’ll adjust your contract and send you an email with all the important details, like what’s changed and when you’ll need to resume regular payments.

If your application is declined, we’ll call and write to you to let you know why we made this decision. If this is the case, don’t worry there are still other ways we can support you so please keep in touch.

What happens if you don’t respond?

If you don’t respond to our call or email we will be unable to finalise your hardship application, which means you must continue to comply with your payment obligations under your contract.

If you experience financial hardship in the future, you can always contact us again.

If you don’t respond to our call or email we will be unable to finalise your hardship application, which means you must continue to comply with your payment obligations under your contract.

If you experience financial hardship in the future, you can always contact us again.