Important Documents
For consumers
Target Market Determination
This document is designed to provide an understanding of the type of consumer for which the Fixed Rate Loan product has been designed, having regard to their objectives, financial situation and needs.
Credit Guide
This document provides important information about us and the products we provide, which are regulated by the National Consumer Credit Protection Act 2009. It is designed to help you make an informed decision about whether to use us as your credit provider and enter into a credit contract with us.
Fees & Charges Guide – Consumer Fixed Rate Loan
This document sets out the fees and charges that apply to Ford Finance Consumer Fixed Rate Loan
Fees & Changes Guide – Vehicle Loan
This document sets out the fees and charges that apply to Ford Finance Vehicle Loan
Target Market Determination
This document is designed to provide an understanding of the type of consumer for which the Fixed Rate Loan product has been designed, having regard to their objectives, financial situation and needs.
Credit Guide
This document provides important information about us and the products we provide, which are regulated by the National Consumer Credit Protection Act 2009. It is designed to help you make an informed decision about whether to use us as your credit provider and enter into a credit contract with us.
Fees & Charges Guide – Consumer Fixed Rate Loan
This document sets out the fees and charges that apply to Ford Finance Consumer Fixed Rate Loan
Fees & Changes Guide – Vehicle Loan
This document sets out the fees and charges that apply to Ford Finance Vehicle Loan
For business customers
For all customers
Break costs information brochure
This brochure provides more information about Ford Finance break costs.
Credit Reporting Policy
This policy describes how we manage your credit-related information and comply with our credit reporting obligations in the Privacy Act and the Privacy (Credit Reporting) Code. Read in conjunction with our Privacy Policy and Credit Reporting Statement of Notifiable Matters.
Credit reporting statement of notifiable matters
This policy describes how we manage your credit-related information and comply with our credit reporting obligations in the Privacy Act and the Privacy (Credit Reporting) Code. Read in conjunction with our Privacy Policy and Credit Reporting Policy.
Complaints Policy
Our Complaints Policy describes how we respond to and seek to resolve complaints received and what customers can expect in terms of response timeframes.
Direct debit request form
This form can be used if you need to change your direct debit account details.
Direct debit service agreement
This agreement sets out the terms on which we accept and act under a direct debit request.
Third party authorisation form
Use this form if you want to appoint an authorised third party to act on your behalf.
GFV brochure
This brochure provides more information about the Ford Finance Guaranteed Future Value product.
GFV Fair Wear and Tear Guide
These guidelines provide examples of acceptable and unacceptable wear and tear and should be read with the Fixed Rate Loan or Vehicle Loan Details and General Terms, and the Guaranteed Future Value Details and Terms.
Break costs information brochure
This brochure provides more information about Ford Finance break costs.
Credit Reporting Policy
This policy describes how we manage your credit-related information and comply with our credit reporting obligations in the Privacy Act and the Privacy (Credit Reporting) Code. Read in conjunction with our Privacy Policy and Credit Reporting Statement of Notifiable Matters.
Credit reporting statement of notifiable matters
This policy describes how we manage your credit-related information and comply with our credit reporting obligations in the Privacy Act and the Privacy (Credit Reporting) Code. Read in conjunction with our Privacy Policy and Credit Reporting Policy.
Complaints Policy
Our Complaints Policy describes how we respond to and seek to resolve complaints received and what customers can expect in terms of response timeframes.
Direct debit request form
This form can be used if you need to change your direct debit account details.
Direct debit service agreement
This agreement sets out the terms on which we accept and act under a direct debit request.
Third party authorisation form
Use this form if you want to appoint an authorised third party to act on your behalf.
GFV brochure
This brochure provides more information about the Ford Finance Guaranteed Future Value product.
GFV Fair Wear and Tear Guide
These guidelines provide examples of acceptable and unacceptable wear and tear and should be read with the Fixed Rate Loan or Vehicle Loan Details and General Terms, and the Guaranteed Future Value Details and Terms.
For Ford Finance employees and introducers
Ford Finance anti-bribery and corruption and gifts and entertainment policy
This document sets out the procedures which Ford Finance staff must comply with in relation to anti-bribery and corruption related issues and the offering, provision or receipt of gifts and entertainment.
Ford Finance whistleblower policy
This document sets out the procedures that Ford finance has in place to assist in identifying wrongdoing that may not otherwise be uncovered.
Ford Finance anti-bribery and corruption and gifts and entertainment policy
This document sets out the procedures which Ford Finance staff must comply with in relation to anti-bribery and corruption related issues and the offering, provision or receipt of gifts and entertainment.
Ford Finance whistleblower policy
This document sets out the procedures that Ford finance has in place to assist in identifying wrongdoing that may not otherwise be uncovered.